Services
Bonalto is the result of the integration and synergy of experts in the 6 pillars of online marketing.
1
Operational and Commercial Strategy
We analyze brands and products to create commercial strategies with a digital focus
We create operational processes from scratch and according to the client's needs
We execute operational actions
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- We increase your revenue
- We position ourselves as the direct and sole contact within the buying-selling process
- We coordinate the different entities involved in the commercial process to drive the strategy and achieve the goals
- We work towards fulfilling your KPIs
2
Marketplace Management
We create order management systems and metrics
We handle product launches and activations, ensuring successful listings
We perform bulk product uploads
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- We implement promotions and strategies to boost your sales
- We implement Business & Market Intelligence for decision-making
- We create and build positive reputations on Marketplaces
- We negotiate with Marketplace executives using omnichannel methodology
- We drive sales through Key Account Managers
3
Warehousing, Picking & Packing
We have dedicated or shared storage space
We manage inventory control
We design product packaging for proper shipment
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- We assemble packages
- We ensure product safety with high-grade protective materials
- We coordinate and schedule product delivery appointments at the Marketplaces' Distribution Centers
4
Logistics Management
We have a logistics operator aggregator for product shipments to all parts of Mexico (Paket)
We track orders
We manage the follow-up of incidents with courier services
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- We guarantee the security and proper shipment of products
- We manage the return process and compensation
5
Customer Service
We provide direct customer support via phone, chat, and/or email
We provide timely information to customers regarding the shipment of their products
We focus on meeting and improving delivery and order times
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- We provide solutions to incidents
- We follow up on the reverse logistics process
6
Fraud Prevention
We manually review orders with a high potential for fraud
We have specific rules for approving, holding, or rejecting orders
We manage the request for documents to ensure the legitimacy of the purchase
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- We handle chargebacks with banking institutions to clarify transactions classified as fraudulent.
WHY BONALTO?
- We increase sales by over 70% with our strategies.
- We are a TOP SELLER ACCOUNT with special benefits on various Marketplaces.
- We are pioneers in e-commerce with over 10 years of experience in online sales management.
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